We take a lot of pride in building quality products for our customers. And we want every customer of ours to be happy with their purchase. If for any reason a product does not meet our standards and you feel it is defective, you may be covered by the below product warranty. We do not extend warranties to resold products. You may be asked to provide proof of purchase in order to receive warranty benefits.
ESCA Surf Company Warranty is a 1 year limited manufacturer's warranty on items from the date of purchase. The warranty covers any abnormal defect in workmanship or materials that occurs within the warranty period. This does not include normal wear and tear or any issues that arise due to negligence. Negligence may include, but is not limited to, damage due to prolonged sun exposure, damage or breakage due to occurances outside of our control, damage due to salt water corrosion, damage due to impact, damage to dropping, damage during transport.
In the event an issue covered under our warranty occurs, we reserve the right to either have the product repaired or send an equivalent replacement product at no cost to you*.
Filing a Warranty Claim
Please contact us via email (firstname.lastname@example.org) with the following information:
-Full name the order was under
-Description of issue
-Picture or video of issue
*Warranties only valid to original shipping address. Charges may be added if shipping to new address.
Hard Boards - No Warranty
We have a 30 day return window for unused hard boards that have shipping damage or defects from the date of delivery, however we do not have a warranty on these products. Once the product is used or the return period has expired, there is no option to return or replace the board. Hard boards are fragile by nature and are likley to dent or ding in the lifetime of the board. Please be aware of this when purchasing.
Paddles and Accessories - No Warranty
We have a 30 day return policy for paddles and accessories, however there is no warranty on these products.